Delivery & Returns Policy

Shipping Information

At Eeriya, we strive to deliver your orders as quickly and efficiently as possible. Below is an overview of our shipping policies:

• Processing Time: Orders are typically processed within 2-3 business days. During peak times or sales, processing may take slightly longer.

• Shipping Times: Once processed, your order will be shipped and is expected to arrive within 5-10 business days for domestic orders. International shipping times may vary based on the destination.

• Shipping Costs: Shipping costs are calculated at checkout and are based on the weight and destination of your order. We offer free shipping on domestic orders over a certain amount.

• Tracking Information: Once your order is shipped, you will receive an email with tracking information to monitor the status of your delivery.

International Shipping

We are pleased to offer international shipping to many countries. Please note the following:

• Customs and Duties: International customers are responsible for any customs duties or taxes imposed by their country. These fees are not included in the purchase price.

• Shipping Times: International shipping times can vary. Please allow up to 15-20 business days for delivery, depending on the destination.

Returns Policy

We want you to be completely satisfied with your Eeriya purchase. If you are not happy with your order, you can return it for a credit note or exchange under the following conditions:

Return Conditions

• Timeframe: Items must be returned within 30 days of delivery.

• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

• Non-Returnable Items: Certain items, such as final sale items, cannot be returned or exchanged. Please refer to the product page for specific return eligibility.

How to Return

1. Contact Us: To initiate a return, please contact our customer service team at info@eeriya.in with your order number and reason for return.

2. Return Authorisation: Once approved, you will receive a return authorisation number and instructions on how to send back your item.

3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

4. Processing: Once we receive your return, please allow 5-7 business days for processing. A credit note or exchange will be issued.

Exchanges

If you would like to exchange an item for a different size or colour, please follow the return process to send back the original item and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@eeriya.in with a photo of the damage. We will work with you to resolve the issue promptly.

Contact Us

For any questions or concerns regarding our delivery and returns policy, please reach out to our customer service team at info@eeriya.in or call us at +91 8291170906. We are here to help!